Monzo wrongly denied refunds to thousands of fraud and scam victims
Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behindMonzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed...
<p>Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behind</p><p>Monzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.</p><p>The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS).</p> <a href="https://www.theguardian.com/money/2026/feb/07/monzo-natwest-hsbc-refunds-fraud-scam-fos-ombudsman">Continue reading...</a>
Read the full article at:
The Guardian World →