Virgin Media fined £23.8m for putting vulnerable customers at risk
Company failed to protect thousands of people switching from analogue to digital landline, Ofcom rulesBusiness live –latest updatesVirgin Media has been fined £23.8m for putting thousands of vulnerable people “at risk of harm” when switching them from an analogue to a digital landline.The...
<p>Company failed to protect thousands of people switching from analogue to digital landline, Ofcom rules</p><ul><li><p><a href="https://www.theguardian.com/business/live/2025/dec/01/uk-economic-growth-2026-unemployment-rises-budget-sterling-bonds-stock-market-business-live">Business live –latest updates</a></p></li></ul><p>Virgin Media has been fined £23.8m for putting thousands of vulnerable people “at risk of harm” when switching them from an analogue to a digital landline.</p><p>The media watchdog, Ofcom, found the company failed to <a href="https://www.theguardian.com/technology/2023/dec/18/uk-telecoms-firms-told-to-safeguard-at-risk-customers-in-switch-to-digital-landlines">protect people who relied on telecare alarms to call for help</a>, after Virgin Media self-reported a number of “serious incidents” in November and December 2023.</p> <a href="https://www.theguardian.com/media/2025/dec/01/virgin-media-fined-vulnerable-customers-landline-ofcom">Continue reading...</a>
Read the full article at:
The Guardian World →